B1: 2.05 Returns notes

Sometimes, after goods have been received and accepted by a customer, some or all of the them might be returned to the supplier. This can happen if the goods were damaged, were not actually ordered by the customer, or were of the wrong type or quantity.

When a customer returns goods to a supplier it will send them back with a Returns Note prepared by the customer. This document is similar to a Delivery Note, in that it provides evidence that goods have been moved between two organisations.

The information to be included on a returns note will be almost identical to that shown on a delivery note. The main difference is that a returns note should include information about why goods have been returned.

Example of a Returns Note

Both the customer and supplier will keep copies of all returns notes so that they can ensure that the correct goods are billed for and the correct amounts are demanded or paid.